Your personal information

Requests to modify your personal data

● As a user of EMILE HENRY services, you can modify your personal data from your customer account.

● If you wish to delete your customer account, you can also do this (please note that this action is irreversible; you will lose access to your order history, your loyalty points, your promo codes, and so on; however, you will still be able to create a new customer account) from your customer account.

● You can export your personal data from your customer account.

● For any other request to access, obtain, rectify or delete your personal data, please contact our service.

Introduction

This page describes the principles upon which EMILE HENRY collects different types of data about its customers. The elements described on this page are explained in detail in the EMILE HENRY data protection principles. In addition, this page details the commitments concerning EMILE HENRY's policy to safeguard and protect your data, ensuring your privacy is treated with the utmost respect.

Definitions

To prevent any misinterpretation, here are some key definitions to help you understand the terms used:

● Personal data: any information relating to an identified or identifiable natural person is deemed “an identifiable natural person”, in other words an individual who can be identified, directly or indirectly.

● Processing: any operation or set of operations carried out or not, using automated processes and applied to personal data or sets of personal data (collection, recording, transmission, storage, retention, extraction, consultation, use, interconnection, segmentation, etc.).

Who is responsible for handling your personal data?

Any processing of personal information communicated to EMILE HENRY is carried out under the responsibility of the company EMILE HENRY, 13 rue Georges de Vichy, 71110 MARCIGNY (FRANCE), Siret 41828530000012.

How do we collect data about you?

The collection of your personal data (such as name and contact details) is most often based on your customer relationship or other relevant relationship with us. For example, we collect data when you perform acts that engage with our services, register as a user of our site, use EMILE HENRY's services or provide us with other information.

When you use EMILE HENRY's network and communication services, for instance by placing a call or creating your customer account or sending an email, identifying data is stored in our systems intended for the use of the services.

When you visit or load pages from EMILE HENRY websites, you leave various types of anonymous browsing data with us, such as your IP address and browsing history. The operation of the services is based on the use of cookies.

We may collect data according to your consent.

We record customer service calls so that, if necessary, we can check the conversation that took place.

We also collect data from our potential customers when they participate in contests, prize draws or customer events.

What data do we collect?

The data we collect includes your first name, surname, address, phone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, information for customer classification, orders, deliveries, agreements and billing purposes. We store data that may be connected to you.

Data created and collected during communication includes information about communicating parties, time of connection, routing information, data transfer protocol, connection format, and location information.

When browsing the Internet, "measurement data" is collected using cookies. Such data cannot be linked to a person.

The customer information we collect helps us personalise and continually improve your shopping experience with EMILE HENRY services.

We use this information to process orders, deliver products and services, process payments and communicate with you about your orders, about products, services and promotional offers, to maintain and update our files and thus your accounts with us, to provide you with content such as wishlists and customer reviews, and to recommend products and services that may be of interest to you. We also use this information to improve our shops and websites, prevent or detect fraud or abuse on our website, and enable third parties to provide technical, logistical or other functions on our behalf.

List of types of information we collect:

Information you give us:

We collect and store all information you give us through our website or other means. You may choose not to communicate certain information to us; however, this decision may restrict the use of our services. We use the information you provide us with primarily to respond to your requests, personalise your future purchases, improve our services, and communicate with you.

Information collected automatically:

Whenever you come into contact with us, we receive and store certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the EMILE HENRY website or advertisements and other content displayed on other websites by or on behalf of EMILE HENRY.

Information related to emails:

To optimise the usefulness and interest of our emails, if your computer allows it, we frequently receive confirmation when you open emails sent by EMILE HENRY. If you do not wish to receive an email from us, simply notify us in your account.

How do we manage your information?

Please note that the staff of EMILE HENRY and its subsidiaries and their subcontractors act under an obligation of secrecy when processing data concerning you.

We maintain the confidentiality of the data concerning you and ensure that it is only used for predefined purposes.

Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing the services, billing, providing you with the best and most comprehensive service possible, and informing you about our services.

We also use your data for communication with customers, such as sending information about our services, and for direct marketing purposes.

We also use the data for customer profiling for purposes of billing, usage amounts, duration of customer relationship and external classifications. We use both summary usage data and person-specific data to create target groups for marketing.

We process the data of our potential customers for direct marketing purposes.

We make every effort to ensure that customer data is up to date and correct.

We delete obsolete and unnecessary data where possible.

We protect all data about you through personal task-based access rights and prevent third-party access to the data.

Where do we send your data?

We only submit your data to the extent permitted by applicable law and as indicated in the file description submitted to authorities and other telecommunications companies.

When we use processors, we sign a security agreement with them that also covers the use of your data. We are also responsible to you for this kind of data handling.

EMILE HENRY's data protection principles

The purpose of this data protection policy is to describe the principles and practices that we observe at EMILE HENRY to protect our customers' privacy, the confidentiality of their communication and their legal protection.

EMILE HENRY regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly review the latest statement.

Core values important to EMILE HENRY include confidentiality of customer data and communication, and the protection of customer privacy in all business operations. When handling the personal data of our customers, we follow French law, the orders and instructions of the authorities and good data processing practices.

EMILE HENRY implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific predefined and lawful purposes and are not processed in a manner incompatible with those purposes.

We protect the security of your personal information as it is transmitted by using Secure Sockets Layer Software (SSL) which encrypts information you enter before it is sent to us.

We maintain physical and electronic security measures and safeguard procedures in connection with the collection, retention, and disclosure of customers' personal information. Our security procedures may lead us to ask you for proof of your identity before we can provide you with your personal information.

We constantly train our staff on the principles of data processing and we monitor the use of data by appropriate means.

General principles for processing customer data

EMILE HENRY only processes customer data necessary to its operations, as defined under the usage purposes detailed in the file description for the customer registry. We make every effort not to process data that is incorrect, incomplete, or out of date.

The processing of customer data is generally based on a relevant relationship, on information received while using or registering a service, or on your consent. We may also process your data for other reasons, for instance at your request or when required by law. Your information may be processed within EMILE HENRY. We encourage our customers to regularly update their contact details.

We record your conversations with our customer service to verify a business transaction, to respond to your inquiries, and to monitor and improve the quality of service.

Please note that as a customer of EMILE HENRY, you have the right to check what data concerning you has been stored in our information systems, or that there is no data concerning you in our file. You can also refuse the use of your data in accordance with the relevant legislation. Such data inspection can be carried out once a year at no cost. The request for data inspection must be made via a document signed between EMILE HENRY and you.

Collection, retention, extraction, and processing of personal data

Register of data collected directly via EMILE HENRY services:

 Contact form
● Data collected: email and message
● Purpose: Customer relationship management
● Data retention: Recording in database
● Duration for which data is retained: 1 year
● Data access: EMILE HENRY's customer relations department
● Are the data stored or processed outside the EU? No

Customer account creation
● Data collected: surname, first name, address, telephone number, email address, date of birth, direct marketing information and consent, information on the contact person of the company, name of the company, information provided by you, information for customer classification, orders, deliveries, agreements, and billing purposes. We store data that may be connected to you.
● Purpose: Order / Order tracking / Address / Returns / Credit note / Loyalty management
● Data retention: Recording in database
● Duration for which data is retained: Customer data lifespan / Customers who have been inactive for 2 years are deleted
● Data access: Logistics (partially, only data related to the processing and shipping of your order) / Marketing department / Customer service
● Are the data stored or processed outside the EU: No

Opt-in newsletter form
● Data collected: email address
● Purpose: Marketing emails
● Data retention: Opt-in to database
● Retention period: Customer opt-in duration excluding customer refusal
● Data access: Marketing services
● Are the data stored or processed outside the EU: No

In accordance with the Data Protection Act, you may exercise your right of access to data that concerns you and have them rectified via the contact button at the top of this page

Register of data transmitted to subcontractors via EMILE HENRY services: 

Shopimind
● Provider information: https://www.shopimind.com/
● Provider location: France
● Purpose: Marketing emails
● Are the data stored or processed outside the EU? No
● Service provider's GDPR charter: https://www.shopimind.com/conformite-rgpd/

MailJet
● Provider information: https://fr.mailjet.com
● Provider location: France
● Purpose: Marketing emails
● Are the data stored or processed outside the EU? No

Spread
● Provider information: https://www.spreadfamily.fr/
● Provider location: France
● Purpose: Marketing emails
● Are the data stored or processed outside the EU? No

Google Analytics
● Provider information: https://analytics.google.com/analytics
● Provider location: United States
● Purpose: Site traffic analysis + Remarketing
● Are the data stored or processed outside the EU: Yes
● Service provider's GDPR charter: https://privacy.google.com/intl/en_en/businesses/compliance/

Google Adwords
● Provider information: https://adwords.google.com
● Provider location: United States
● Purpose: Advertising + Remarketing
● Are the data stored or processed outside the EU? Yes
● Service provider's GDPR charter: https://privacy.google.com/intl/en_en/businesses/compliance/

Sending and sharing data

EMILE HENRY may only submit your data to third parties in accordance with the legislation in force. We submit information on request to authorities, for example police and security authorities, as well as other authorities on grounds specified by law.

Information relating to our customers is an important part of our activity and it is our job not to trade it. We share such information only in the cases mentioned above and for the purposes described in this privacy policy, under EMILE HENRY monitoring; purposes that are either subject to this privacy policy or adhere to rules at least as protective as those described in this privacy policy.

In addition, we may submit your data to processors, in which case we will ensure that the confidentiality of the data is maintained, and we remain responsible for the processing of the data in such a case. Should we process your data outside of the EU region, we will protect your data by ensuring the processor processes the data properly.

Processing of identification and location data related to electronic communication

EMILE HENRY treats all data and messages created during communication with customers as confidential. Our staff are bound by an obligation of secrecy and a ban on the use of messages or other confidential information. When communication takes place over a network, it always leaves a trace. These network traces are called credentials if they can be connected to a person. Network traces are created, for example, when making phone calls, sending email and SMS messages, and browsing the Internet, and may contain information about callers, connection route or routing, the protocol used for data transfer, the event and the terminals used, or their location.

EMILE HENRY processes the identification and location information of the communication in accordance with applicable law for the purposes of, for example, the implementation and use of services, billing and technical development; or consent and marketing. The data may also be used for billing other service providers, as far as is necessary.

EMILE HENRY may also manage credentials in the event of misuse, data security breaches, and repairing computer crashes. In all of the above situations, we only process identification and location data to the extent necessary to accomplish a certain specific task.

Use of location data

An actual tracking method where another person can track another person's location requires the consent of the person to be located. The customer may not be located at all by choosing to decline geolocation services.

If we submit location information to location service providers, we ensure by appropriate means that consent is granted by the person to be tracked.

Persons authorised to process identification and location data

Only specific individuals at EMILE HENRY, whose work requires access to identification and location data, may process this data.

In practice, authorisation is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service, and marketing. Persons with the right to handle the data may process it only to the extent required to perform individual tasks.

Duration of processing of identification and location data and data storage

We process identification and location data over the length of time required for purposes of billing, technical development, troubleshooting, marketing, misuse investigation or data security. However, data handling only takes place to the extent required by the actions and without unduly compromising a message's confidentiality and privacy.

We store the data required for invoicing for at least one year from the due date of the invoice, and for a period not exceeding three years from the due date of the invoice, unless it proves necessary to keep data for a longer period in order to collect a due invoice. In other cases, data is stored to the extent permitted and required by relevant legislation.

Monitoring website visits

We also collect data about website visits. This data includes the IP address and corresponding DNS name, the organisation that recorded the IP address, the name and address of the page visited, the time the page was loaded and the type of browser.

Please note that the IP address is an identification required for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate places. Typically, the IP address is not connected to the person who uses the computer, but it may be connected to the organisation that registered the IP address. The IP address connection can be established at the request of the authorities.

Cookies

As an EMILE HENRY customer, you may choose to view our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not show your identity. Cookies help EMILE HENRY determine what sections of its websites are the most popular, where visitors go and how long they stay there. The data is used to implement and develop services, and to target advertisements on websites.

You can prevent cookie storage by changing your browser settings. In some cases, prevention can slow down browsing or make it impossible to view pages or the website.

Data security

We safeguard the data for our services using methods proportionate both to the severity and sophistication of threats, and to the cost.

EMILE HENRY undertakes efforts to prevent data security breaches and eliminate disruptions that affect data security. Furthermore, we use all available means to ensure that the confidentiality of messages and the protection of privacy is not unduly compromised when performing the above actions.

We provide information about our services' data security actions and other data security matters through appropriate channels, such as our website or customer newsletters.

To prevent data security breaches and eliminate disruption to data security, we may, amongst other things, block receipt of email messages, remove viruses and other malware from messages, and take other similar measures that may prove necessary, within the permitted and required limits specified in the relevant legislation. We use physical, administrative, and technical protection measures to keep the messages and identification data transmitted over the communication network secret. These actions reduce the risk of data about you from being disclosed to third parties and prevent misuse or other unauthorised access. Some of our services also use standardised encryption methods.

Please note that as a user of EMILE HENRY's services, you should also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care; to control their use, for instance by using secure codes and unique passwords; to use sufficient anti-virus and firewall services and keep them up to date; and to keep your operating system up to date as well.

Customer communication and direct marketing

EMILE HENRY sends customer messages about its products and services to its customers according to the consent status on the customer account.

EMILE HENRY also sends direct marketing messages in electronic format. You have the right to prohibit EMILE HENRY from sending direct marketing messages. You may prohibit marketing by following the instructions included in the direct marketing message or through your customer account available on our website.